🛠 Tech Stack

💼 About This Role

You'll provide technical assistance to end-users, troubleshooting hardware, software, and networking issues for a cybersecurity company serving Fortune 500 clients. You'll support both in-person and distributed teams while managing IT tickets via JIRA and Slack.

🎯 What You'll Do

• Respond to IT tickets via JIRA, Slack, and walk-ins
• Conduct new hire onboarding sessions remotely
• Install and configure macOS, Windows, and Linux systems
• Manage SaaS application access and configurations

📋 Requirements

• 3-5 years' experience diagnosing hardware, software, and networking issues
• Extensive experience with macOS and Windows environments
• Proficiency with Okta and SSO implementation
• Administrator experience with Google Workspaces, Zoom, Slack, and M365

✨ Nice to Have

• Experience with endpoint management systems like Jamf and Intune
• Background in security fundamentals (malware, phishing, ransomware)
• Awareness of security frameworks (SOC2, ISO 27001, NIST 800-171)

🎁 Benefits & Perks

• 🏖️ Collaborative Culture
• 🚀 Growth Opportunities
• 💡 Open Communication
• 🤝 Supportive Team

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min