🛠 Tech Stack

💼 About This Role

You'll own the evolution of our Intercom Help Center and ensure it becomes a scalable, searchable, and high-impact product education engine. You'll bridge Product, Marketing, Sales, and Support, translating every feature launch into clear documentation while optimizing AI-driven self-service tools. Your work will directly shape how thousands of travel organizers adopt our platform.

🎯 What You'll Do

• Own structure, strategy, and content quality of the Help Center.
• Create and maintain FAQ articles tied to product releases.
• Partner with Product to translate features into user-friendly documentation.
• Script, record, and maintain product explainer videos.

📋 Requirements

• 3-5+ years in Knowledge Management, Technical Writing, or Help Center Management.
• Fluent in English (native or near-native).
• Professional fluency in Spanish.
• Experience with Intercom or Zendesk Help Center platforms.

✨ Nice to Have

• Experience with Intercom Fin AI.
• Background in payments, travel tech, or marketplace platforms.
• Knowledge of SEO/AEO principles.

🎁 Benefits & Perks

• 💰 Attractive compensation
• 🏖️ Unlimited paid time off
• 🌍 Amsterdam Program – visit HQ 2-4 weeks/year
• 👶 Extensive paid family leave
• 🎁 Three paid volunteer days per year

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical/writing assessment· 60 min