🛠 Tech Stack

💼 About This Role

You'll be the first point of contact for troubleshooting and resolving IT issues via phone, email, chat, and ticketing systems. This is a high-impact role where your technical expertise and customer-first mindset will directly contribute to productivity of global teams.

🎯 What You'll Do

• Provide Tier 1 support for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot Microsoft 365, Windows OS, Exchange Admin, Google Workspace, and VPN/Wi-Fi connectivity.
• Resolve incidents and service requests using ITSM tools and ITIL best practices.
• Maintain accurate documentation of issues and resolutions in the help desk system.

📋 Requirements

• 1–3 years of experience in a Help Desk or IT Support role.
• Strong knowledge of Microsoft domain environments, Active Directory, Windows and Mac OS.
• Familiarity with ITSM tools and ticketing systems.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).

✨ Nice to Have

• Certifications like CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate.
• Experience supporting global teams across multiple time zones.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min