Tech Stack

Description

You will build and manage the internal IT Operations function at 66degrees, overseeing cloud infrastructure, hardware assets, and SaaS applications. This is a hands-on leadership role where you will mentor a team, establish operational processes, and serve as the key escalation point for IT operations.

Requirements

• 8-10 years of progressive experience in IT Operations or Systems Engineering.
• At least 4 years in a direct management capacity leading and mentoring technical teams.
• Strong leadership and English communication skills, able to bridge time zones and manage remote/offshore resources.
• Extensive experience managing a large portfolio of enterprise SaaS applications and implementing enterprise-wide IAM strategies using a central IdP (e.g., Rippling or Okta).
• Proven ability to architect high-level strategy and manage teams while remaining technical enough to provide hands-on support.
• Technical proficiency in Infrastructure as Code (IaC) using Terraform.
• Hands-on experience with enterprise integrations via scripting (Python, Bash, Google Apps Script) or iPaaS platform (Workato preferred).
• Deep expertise in Mobile Device Management (MDM) for corporate assets, BYOD environments, and Chrome browser management.
• Extensive hands-on experience across the Google stack including GCP infrastructure and advanced Google Workspace administration.
• Strong understanding of ITIL v4 frameworks, particularly Change Management and Incident Response within a high-growth environment.
• Experience with CLI tools such as gCloud, GAM, Git, Docker, Homebrew, and others.

Responsibilities

• Build, manage, and mentor a high-performing IT Operations team including Cloud Engineers, SaaS Administrators, and Subject Matter Experts.
• Foster a culture of collaboration, innovation, and continuous improvement.
• Serve as the primary escalation point for the IT Operations team, providing technical guidance and resolving complex IT business issues.
• Develop and maintain Standard Operating Procedures (SOPs) and best practices for the global IT department.
• Oversee administration, maintenance, and optimization of all internal Cloud Platform environments.
• Lead discussions with teams regarding cloud infrastructure best practices and automation.
• Ensure availability, security, and cost-efficiency of cloud infrastructure including Compute Engine, GKE, Cloud Storage, BigQuery, Vertex AI, Gemini Enterprise, NotebookLM Enterprise, and others.
• Oversee implementation of robust IAM policies, network security (VPCs, VPNs, firewalls), monitoring, and logging.
• Lead administration, integration, and optimization of core SaaS portfolio including Google Workspace, Salesforce, Rippling, Atlassian, Slack, Office 365, and others.
• Design and enforce a comprehensive IAM strategy using Rippling IT, including automated user provisioning/deprovisioning and Principle of Least Privilege.
• Oversee integration strategy leveraging iPaaS solutions like Workato, Google Apps Script, and custom scripts.
• Partner with business departments to understand needs and own technical implementation of core platforms.
• Collaborate with Security Operations to implement best practices, manage MDM solution, and gather evidence for compliance audits.
• Collaborate with global teams on infrastructure initiatives and rollouts of internal frameworks.
• Evaluate, select, and manage relationships with key IT vendors and service providers.