🛠 Tech Stack

💼 About This Role

You'll lead helpdesk operations using Salesforce Service Cloud, combining team leadership with hands-on platform expertise. You'll drive service excellence and optimize workflows as primary owner of the Salesforce helpdesk ecosystem.

🎯 What You'll Do

• Lead, mentor, and manage the helpdesk/support team
• Administer Salesforce Service Cloud for all helpdesk operations
• Manage end-to-end case lifecycle (creation, routing, escalation, closure)

📋 Requirements

• 6–10 years of experience in IT support/helpdesk roles
• 3–5 years of hands-on experience with Salesforce Service Cloud
• Proven experience in leading a support/helpdesk team

✨ Nice to Have

• Salesforce Administrator certification
• Service Cloud Consultant certification
• Experience with Salesforce integrations (APIs, middleware)

🎁 Benefits & Perks

• 🏖️ Remote work flexibility
• 🏦 401(k) with company match
• 🏥 Medical, dental, and vision insurance

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Technical Interview· 1 hour
3. 3Hiring Manager Interview· 1 hour