Tech Stack

Description

As an Application Support Specialist, you'll provide second-line technical support for RELEX customers, troubleshooting complex issues in production environments, maintaining SaaS platforms, and mentoring first-level support staff. You'll work with a global team to ensure high availability and customer satisfaction.

Requirements

• Bachelor's degree or 1-2 years experience in Information Systems, Computer Science, or related field
• Basic Linux/Unix skills
• Proficiency in SQL and databases
• Effective troubleshooting and diagnostic skills
• Fluency in English; additional language (Chinese, Japanese, or Thai) preferred

Responsibilities

• Provide software support for global customers in production environments
• Handle complex support requests including data reporting, scheduled runs, and integration troubleshooting
• Maintain SaaS service: setup, refresh, and upgrade RELEX software environments
• Write and maintain knowledge base for first-level support
• Mentor and educate first-level support team