🛠 Tech Stack

💼 About This Role

You'll be the frontline of our customer support, resolving inquiries via phone and chat with professionalism and care. You'll work cross-functionally with revenue, product, and engineering to deliver exceptional solutions that drive customer satisfaction and loyalty. This role offers significant growth opportunities in a successful startup.

🎯 What You'll Do

• Deliver high-quality support via phone and chat
• Troubleshoot complex issues and provide solutions
• Build deep product knowledge on evolving features
• Track support tickets in CRM and collaborate with teams

📋 Requirements

• 1-3 years of customer support experience
• Excellent communication and creative problem-solving skills
• Experience with high daily volume via phone, email, and chat
• Experience in a fast-paced startup environment (plus)

✨ Nice to Have

• Experience with Zendesk
• Experience in a fast-paced startup environment

🎁 Benefits & Perks

• 🏖️ Flexible time off including mandatory first week PTO and monthly Friday off
• 🏥 80% employer-paid benefits (US) or 100% premiums for healthcare/dental (Canada)
• 💰 RRSP/401k match
• 🖥️ Home office setup stipend plus internet/phone allowance
• 🌟 Annual company retreat and learning opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 60 min