Tech Stack

Description

In this role, you will act as a trusted advisor for strategic customers, driving revenue retention and growth through alignment, adoption, and proactive engagement. You will manage customer relationships, ensure full platform value, and collaborate with internal teams to support customer success.

Requirements

• 5-6+ years in client-facing role (CSM, professional services, or technical consulting)
• Effective customer-facing communication skills
• Track record of successful engagement across corporate functions
• Management of Enterprise, Strategic customers
• Experience using SFDC, Gainsight, and CS technology applications

Responsibilities

• Establish relationships with customer stakeholders and executive sponsors
• Act as primary contact to help customers navigate OneTrust
• Collaborate cross-departmentally to provide product expertise
• Deliver proactive communication and manage escalations
• Deliver business reviews and communicate ROI to customers