💼 About This Role

You'll support members with healthcare navigation via phone, chat, text, and email. You'll source high-quality care providers and answer benefit questions. This role stands out for its mission-driven focus on simplifying healthcare for members.

🎯 What You'll Do

• Deliver healthcare navigation concierge service via phone, chat, text, and email
• Source high-quality care providers based on member needs and preferences
• Answer benefit questions and explain member financial responsibility
• Support members with healthcare billing issues and care coordination

📋 Requirements

• Organizational skills with attention to detail
• Customer-centric orientation and strong verbal communication
• High degree of empathy and critical thinking
• Computer literacy and bilingual Spanish preferred

✨ Nice to Have

• Bilingual Spanish
• College degree

🎁 Benefits & Perks

• 💰 Hourly rate $19-$23/hr

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Role Play/Assessment· 30 min

🚩 Heads Up

• Fully onsite 5 days a week without flexibility
• May 2026 start date far in the future