Tech Stack

Description

You will manage a portfolio of high-value accounts, providing post-sale reactive support in partnership with a Strategic Sales Senior Account Executive. Your role involves educating clients on product configurations, analyzing data to support renewals, and collaborating cross-functionally to resolve issues and drive customer success.

Requirements

• 1-2 years in customer service or sales support with high-value accounts
• Strong verbal and written communication skills
• Proficiency in PCs, internet, Microsoft applications
• Experience with Salesforce
• Familiarity with real estate industry preferred

Responsibilities

• Provide reactive support for 150 high-value accounts
• Educate clients on product configurations and best practices
• Provide structured data and reporting to support renewals and new orders
• Maintain accurate records in Salesforce and Focus Fire
• Address client inquiries, issues, and escalations, collaborating cross-functionally