Tech Stack

Description

You will drive customer adoption, retention, and expansion of Anaplan's scenario planning platform in the Nordics, acting as a trusted advisor and leading quarterly success reviews to maximize ROI.

Requirements

• Experience in Customer Success with a value-driven mindset
• High energy communication skills engaging stakeholders up to C-suite
• Proven experience in Technical Customer Success or SaaS platforms
• Ability to translate technical concepts into business value
• Fluent English is essential

Responsibilities

• Manage a portfolio of customers to drive adoption, expansion, retention, and ROI
• Lead Quarterly Success Reviews with executive sponsors
• Identify customer pain points and guide how Anaplan addresses them
• Conduct workshops to promote new use cases for upsell and cross-sell
• Identify renewal risks and partner with Renewal Managers on mitigation