Description

You will serve as the main point of contact for onX customers via phone, email, SMS, and live chat, helping them explore the outdoors confidently. You'll solve complex issues, document feedback, and advocate for customers while maintaining high satisfaction.

Requirements

• 1-3 years customer service experience
• Clear written and verbal communication skills
• Experience in fast-paced, high-volume environment
• Flexible schedule including weekends during hunting season
• Customer-first mindset and strong interpersonal skills

Responsibilities

• Serve as main point of contact via phone, email, SMS, live chat
• Achieve expertise in onX product suite to advise customers
• Solve complex customer issues using provided tools
• Document and share end-user suggestions and issues
• Maintain high satisfaction rating and upsell when beneficial