Description

You will lead and develop a team of Technical Account Managers, ensuring high customer satisfaction and strategic alignment. Your role includes recruiting, mentoring, and managing performance, collaborating with cross-functional leaders, and driving operational excellence. You will proactively address client needs, mitigate churn risks, and identify growth opportunities.

Requirements

• Bachelor's degree or equivalent experience
• Multiple years experience managing TAM, presales, or equivalent technical solutions teams
• Strong leadership and team management skills
• Experience managing recruitment process and scaling a team
• Expertise in Cybersecurity / SaaS solutions

Responsibilities

• Recruit, mentor, and manage a team of Technical Account Managers
• Set performance goals and provide feedback and development opportunities
• Partner with leaders across TAM, Customer Success, Sales, and Product
• Balance workload and capacity of the team, building talent for future demand
• Proactively identify churn risks and develop mitigation strategies