💼 About This Role

You'll be the primary voice supporting buyers and sellers in a fast-growing digital marketplace, handling orders, returns, and issue resolution. Your interactions will directly shape trust and retention while contributing to process improvements that reduce future customer friction.

🎯 What You'll Do

• Handle customer inquiries for orders, returns, refunds, and onboarding
• Provide high-quality written communication to resolve issues effectively
• Identify recurring issues and propose process improvements
• Develop and refine response templates and help content

📋 Requirements

• Written English communication skills (empathetic, clear, concise)
• Customer support experience or strong willingness to learn
• De-escalation skills and ownership mindset
• Comfort in fast-paced environments with shifting priorities

✨ Nice to Have

• Familiarity with e-commerce or marketplace workflows
• Experience with support tools or ticketing systems

🎁 Benefits & Perks

• 🏖️ 29 days annual leave plus public holidays
• 🎂 Birthday day off
• 📈 Equity options to participate in company growth
• 🏠 Remote-first work environment
• 🌍 High-growth global platform exposure

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Cultural fit assessment· 30 min