Tech Stack

Description

Take end-to-end ownership of customer technical issues, serve as a point of contact for escalations, collaborate with R&D and product teams, and manage internal projects. Your technical advocacy and feedback will directly shape product evolution.

Requirements

• 5+ years experience in technical support, QA, data analysis, development, or technical account management
• Experience in SQL querying and managing data
• Knowledge of at least one programming language
• Excellent written and verbal communication skills
• Ability to handle communications between clients, internal teams, and engineering

Responsibilities

• Take end-to-end ownership of customer technical issues
• Serve as point of contact for customer escalations
• Work with R&D and product teams on escalations and enhancements
• Enrich client knowledge base with technical information
• Create and lead support improvement processes