15h ago

Product Support Engineer

United States (Remote)

$60k-$100k / year

full-timemid Remotefinance

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll bridge the gap between Engineering and Customer Experience, diagnosing and resolving complex production issues across our platform. You'll use AI to drive operational improvements and commit fixes to backend systems. This role blends critical thinking with technical skills in a fast-paced fintech environment backed by Walmart.

๐ŸŽฏ What You'll Do

  • Use AI to identify and implement operational improvements
  • Investigate and resolve complex production issues
  • Interface with vendor systems using SQL and API calls
  • Commit fixes to backend systems
  • Act as engineering consultant to automate manual processes

๐Ÿ“‹ Requirements

  • At least 1 year of engineering experience
  • Proficiency in at least one backend language
  • Experience with SQL and REST APIs
  • Excellent written communication skills

โœจ Nice to Have

  • Knowledge of payment systems (card processing, ACH)
  • Familiarity with AWS
  • Shell scripting experience (bash, zsh)

๐ŸŽ Benefits & Perks

  • ๐Ÿ’ฐ Equity offered

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks

  1. 1Initial Interview with Talent Partnerยท 30 min
  2. 2Technical or Hiring Manager Interviewยท 45 min
  3. 3Team Interviewยท 45 min
  4. 4Executive Interviewยท 30 min
  5. 5Offerยท 0 min
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