15h ago
Product Support Engineer
United States (Remote)
$60k-$100k / year
full-timemid Remotefinance
๐ Tech Stack
๐ผ About This Role
You'll bridge the gap between Engineering and Customer Experience, diagnosing and resolving complex production issues across our platform. You'll use AI to drive operational improvements and commit fixes to backend systems. This role blends critical thinking with technical skills in a fast-paced fintech environment backed by Walmart.
๐ฏ What You'll Do
- Use AI to identify and implement operational improvements
- Investigate and resolve complex production issues
- Interface with vendor systems using SQL and API calls
- Commit fixes to backend systems
- Act as engineering consultant to automate manual processes
๐ Requirements
- At least 1 year of engineering experience
- Proficiency in at least one backend language
- Experience with SQL and REST APIs
- Excellent written communication skills
โจ Nice to Have
- Knowledge of payment systems (card processing, ACH)
- Familiarity with AWS
- Shell scripting experience (bash, zsh)
๐ Benefits & Perks
- ๐ฐ Equity offered
๐จ Hiring Process
Estimated timeline: 2-4 weeks
- 1Initial Interview with Talent Partnerยท 30 min
- 2Technical or Hiring Manager Interviewยท 45 min
- 3Team Interviewยท 45 min
- 4Executive Interviewยท 30 min
- 5Offerยท 0 min
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