🛠 Tech Stack

💼 About This Role

You'll serve as a subject matter expert on Zendesk and Amazon Connect, leading the technical delivery process for high-profile customers. You'll deploy cloud-based solutions in AWS environments, ensuring alignment with business goals. This fully remote role offers the chance to drive innovation in customer service solutions.

🎯 What You'll Do

• Lead design and configuration workshops to produce Technical Design Documents.
• Configure services and deploy resources in customer AWS accounts.
• Collaborate with cross-functional teams during development and go-live phases.
• Conduct technical training and knowledge transfer sessions for customers.

📋 Requirements

• 3+ years of customer-facing experience in technical support or consulting.
• Experience with Amazon Connect is essential.
• 3+ years hands-on experience with complex cloud-based solutions.
• Strong programming skills with experience in AWS Lambda and Python.

✨ Nice to Have

• Experience integrating various contact center solutions.
• Skilled in automating deployments and improving operational efficiency.

🎁 Benefits & Perks

• 🏖️ Flexible work hours and remote option
• ⚖️ Culture focused on work-life balance
• 🌍 Community initiatives through Social Impact team
• 📈 Support for professional growth and development

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min