Tech Stack

Description

Onboard new customers globally by managing data conversion and implementation, coordinating with trainers, and providing ongoing support. You'll work directly with clients to gather and transition data onto the platform, troubleshoot issues, and ensure a smooth live launch.

Requirements

• Strong problem-solving skills and risk assessment ability
• Customer-focused work ethic with customer service experience
• Strong technical acumen and product knowledge
• Excellent verbal and written communication skills
• Proficient in conducting engaging training sessions

Responsibilities

• Manage client onboarding programs including timelines, milestones, and deliverables
• Serve as primary contact for data conversion and implementation
• Address client inquiries and maintain high customer satisfaction
• Coordinate cross-functional teams and mitigate risks
• Troubleshoot technical problems and provide step-by-step solutions