🛠 Tech Stack

💼 About This Role

You'll lead a squad of technical support engineers ensuring the stability and performance of Thunes' global payment platform. Your investigations will resolve complex incidents and drive long-term reliability improvements. Collaborate with top FinTech partners like Uber and Grab.

🎯 What You'll Do

• Lead and develop the APAC team of Technical Support Engineers
• Investigate production issues across application, API, and database layers
• Analyze logs, metrics, and data to identify root causes
• Collaborate with Engineering, Product, and Treasury teams

📋 Requirements

• SQL proficiency for data manipulation and analysis
• Ability to read and comprehend code (e.g., for troubleshooting)
• Experience with API concepts and troubleshooting
• Knowledge of Jira for issue tracking

✨ Nice to Have

• Familiarity with SFTP protocols
• Basic understanding of financial settlements and reconciliation

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 💰 Competitive salary
• 📈 Career growth in a rapidly scaling FinTech
• 🌍 Global impact working with leading brands

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Technical screen· 60 min
3. 3Hiring manager interview· 60 min