14h ago
Customer Operations Specialist
Pune, India
β¨ $950k-$1400k / yearest.
full-timemidsoftware
π Tech Stack
πΌ About This Role
You'll be the founding member of a new Customer Operations team, executing high-volume subscription and account setup tasks in Salesforce and SAP. You'll ensure accuracy and quality while driving process improvements for a fast-growing construction tech company.
π― What You'll Do
- Execute sales orders and account setups in Salesforce and SAP
- Process new, converted, and existing account subscriptions
- Identify and implement process improvements for operations workflows
- Collaborate with global teams to optimize cross-functional services
π Requirements
- Bachelor's degree in business, data science, engineering, or equivalent
- 2+ years in customer support or operational support role in B2B SaaS
- Experience with subscription selling and backoffice workflows
- Excellent analytical and problem-solving skills
β¨ Nice to Have
- Experience in construction technology or jobsite management
- Direct experience with Salesforce, SAP, or Zendesk
π Benefits & Perks
- ποΈ Flexible time off
- π» Remote work options
- π Career growth opportunities
- π₯ Health insurance
- π° Competitive compensation
π¨ Hiring Process
Estimated timeline: 2-4 weeks Β· AI estimate
- 1Recruiter CallΒ· 30 min
- 2Hiring Manager InterviewΒ· 45 min
- 3Technical AssessmentΒ· 60 min
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