14h ago

Customer Operations Specialist

Pune, India

✨ $950k-$1400k / yearest.

full-timemidsoftware

πŸ›  Tech Stack

πŸ’Ό About This Role

You'll be the founding member of a new Customer Operations team, executing high-volume subscription and account setup tasks in Salesforce and SAP. You'll ensure accuracy and quality while driving process improvements for a fast-growing construction tech company.

🎯 What You'll Do

  • Execute sales orders and account setups in Salesforce and SAP
  • Process new, converted, and existing account subscriptions
  • Identify and implement process improvements for operations workflows
  • Collaborate with global teams to optimize cross-functional services

πŸ“‹ Requirements

  • Bachelor's degree in business, data science, engineering, or equivalent
  • 2+ years in customer support or operational support role in B2B SaaS
  • Experience with subscription selling and backoffice workflows
  • Excellent analytical and problem-solving skills

✨ Nice to Have

  • Experience in construction technology or jobsite management
  • Direct experience with Salesforce, SAP, or Zendesk

🎁 Benefits & Perks

  • πŸ–οΈ Flexible time off
  • πŸ’» Remote work options
  • πŸ“ˆ Career growth opportunities
  • πŸ₯ Health insurance
  • πŸ’° Competitive compensation

πŸ“¨ Hiring Process

Estimated timeline: 2-4 weeks Β· AI estimate

  1. 1Recruiter CallΒ· 30 min
  2. 2Hiring Manager InterviewΒ· 45 min
  3. 3Technical AssessmentΒ· 60 min
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