🛠 Tech Stack

💼 About This Role

You'll manage a portfolio of strategic client partnerships in Maple's Direct Partnerships team, serving as the primary point of contact and trusted advisor. You'll drive retention, expansion, and client satisfaction while working cross-functionally with Sales, Product, and Marketing. This role combines relationship management with a results-oriented mindset.

🎯 What You'll Do

• Build trusted relationships with Enterprise-level client accounts.
• Lead client meetings and business reviews to drive value.
• Identify and close upsell and cross-sell opportunities.
• Lead onboarding and program implementation for new clients.

📋 Requirements

• 5+ years in client success or account management.
• Experience managing Enterprise accounts with multiple stakeholders.
• Proven ability to drive retention and revenue growth via upsells.
• Strong project management and cross-functional initiative skills.

✨ Nice to Have

• Experience in SaaS, healthcare, or digital health.
• Experience with CRM tools (Salesforce preferred).
• Experience with data tools (e.g., Looker).

🎁 Benefits & Perks

• 🏖️ 3 weeks vacation plus 10 paid health days.
• 💼 Competitive benefits package: health, dental, counselling, life insurance.
• 🏥 Health spending account for wellness essentials.
• 💻 Flex benefits budget including learning and development.
• 🌍 Destination5: work internationally up to 5 days per year.