Tech Stack

Description

You will provide first-level end-user support in an office environment, handling triage, basic troubleshooting, and ensuring a positive experience through proactive issue resolution. You'll also support conference rooms, assist with hardware deployment, and participate in project work.

Requirements

• High School Diploma or GED required; some college or technical education preferred
• 1-2 years of Level 1 Technical Support experience
• Basic knowledge of Windows OS, Microsoft Office Suite, and common software
• Effective communication and customer service skills
• Ability to work onsite five days per week

Responsibilities

• Provide first-level technical support via email, chat, and remote tools
• Triage and troubleshoot technical issues, escalating as needed
• Deploy and maintain end-user hardware and software
• Support conference room technology and provide desk-side support
• Maintain documentation of support requests and resolutions