💼 About This Role

You'll build and scale the Account Management function at a health insurance startup, defining strategy for client retention and expansion. You'll own gross and net retention, renewals, and broker relationships, leading a high-performing team to deliver exceptional outcomes for employers and their consultants.

🎯 What You'll Do

• Build and scale Account Management organization
• Define roles, responsibilities, and team structure
• Own renewal strategy and execution
• Drive expansion revenue through account management
• Engage brokers and executive-level clients

📋 Requirements

• 8+ years in account management, benefits consulting, or HR tech
• 3+ years leading Account Management or Customer Success teams
• Proven retention and expansion in recurring revenue model
• Experience with brokers and employer-sponsored benefits

✨ Nice to Have

• Executive presence and stakeholder engagement
• Builder mindset with process creation
• Exceptional communication and strategic thinking

🎁 Benefits & Perks

• 🏥 ICHRA-funded health coverage
• 🏖️ Unlimited PTO
• 💰 401(k) with 4% match
• 🐾 Paw-ternity leave (2 paid days)
• 💪 ClassPass corporate membership

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Executive Interview· 60 min