🛠 Tech Stack

💼 About This Role

You'll act as the primary liaison between Field Service Engineers, Planners, and Logistics to ensure smooth execution. You'll proactively escalate and follow up on customer requests to ensure timely resolution. This role builds strong customer relationships through deep understanding of requirements.

🎯 What You'll Do

• Act as primary liaison among Field Service Engineers, Planners, Buyers, and Logistics.
• Proactively escalate and follow up on customer requests via phone and email.
• Process urgent customer order expedites and consignment replenishment.
• Generate weekly/monthly reports for customer on-time delivery.

📋 Requirements

• 5-10 years of experience in customer service, order fulfillment, or supply chain.
• Experience with SAP and Microsoft Office (Excel, Word, PowerPoint).
• Professional English proficiency (written and spoken).
• Bachelor’s degree in supply chain, Business, or related field.

✨ Nice to Have

• Experience in managing Spares, Customer Fulfillment, and Logistics operations.
• Structured and collaborative problem-solving skills leveraging analytics.

🎁 Benefits & Perks

• 📈 Development programs to support your growth.
• 🌍 Global collaboration with diverse teams.
• 🏢 Cutting-edge technology environment.
• ♻️ Sustainability and inclusion initiatives.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Offer· 15 min