💼 About This Role

You'll be the single point of contact for customer queries at Mama Money, a growth-stage fintech. You'll utilize customer service tools to provide accurate responses and exceptional experiences. This role stands out for its focus on people over profit and serving underserved communities.

🎯 What You'll Do

• Handle customer queries via phone, email, or chat.
• Meet or exceed quality and productivity goals.
• Maintain a positive, professional demeanour.
• Escalate issues to other departments appropriately.

📋 Requirements

• Fluent in English and Sotho.
• Legal right to live and work in South Africa.
• Based in Cape Town.
• Excellent written and verbal communication skills.

✨ Nice to Have

• Experience in fintech or customer support.
• Knowledge of cross-border payments.

🎁 Benefits & Perks

• 🌍 Work in a diverse team representing 19 countries.
• 🏖️ Supportive culture that trusts talented people.
• 📈 Growth opportunities in a scaling company.