🛠 Tech Stack

💼 About This Role

You'll own and grow a $5M–$10M+ customer portfolio for a SaaS company that powers delivery operations. Your core impact will be driving Net Revenue Retention through expansion, renewals, and churn mitigation. This is a high-ownership role where you'll help rebuild the Account Management function from the ground up.

🎯 What You'll Do

• Own Net Revenue Retention for your book of business
• Identify and close up-sell and cross-sell opportunities
• Proactively manage renewal cycles and mitigate churn risk
• Maintain accurate pipeline and forecasts in CRM

📋 Requirements

• 4–8+ years in mid-market SaaS Account Management or Sales
• Proven track record of closing expansion opportunities
• Experience owning revenue targets (NRR, expansion, or renewals)
• Proficiency with CRM tools (HubSpot, Salesforce)

✨ Nice to Have

• Experience in a rebuild or transformation environment
• Background in Transportation Management Systems or logistics tech
• Daily use of AI in customer-facing workflows

🎁 Benefits & Perks

• 🏠 100% Remote and Global – work from anywhere
• ⏰ Flexible Work Environment – results-oriented, no rigid schedule
• 📈 Dedicated Growth Path – regular feedback and career support
• 🛠️ Access to Leading Tools and Technology
• 🎉 Engaging Community Activities – coffee chats, happy hours, book clubs

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Round with Leadership· 45 min