🛠 Tech Stack

💼 About This Role

You'll serve as the primary point of contact for practitioners and patients, providing proactive assistance and personalized solutions to ensure their success. You'll troubleshoot issues, recommend product features, and build trust through open communication.

🎯 What You'll Do

• Collaborate with practitioners and patients via phone, email, and live chat to identify user success opportunities
• Troubleshoot issues and recommend product features suited to customer needs
• Resolve complex customer inquiries using support tools and product knowledge
• Build trust through open communication and coordinate with teammates for coverage

📋 Requirements

• Proven experience in customer-centric roles, ideally in retail or hospitality
• Strong communication and organizational skills
• Ability to multitask and excel in a dynamic environment
• Flexibility to work every 4th weekend

✨ Nice to Have

• Familiarity with Gladly and SaaS productivity tools
• Experience in a remote team environment

🎁 Benefits & Perks

• 💰 Competitive Compensation
• 🏖️ Flexible Paid Time Off program
• 📈 Stock Options
• 🏥 Customizable benefits package with HSA
• 🏪 Discount on Fullscript catalog for family & friends

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Application Review· 1-2 weeks
2. 2Phone Screen· 30 min
3. 3Interview· 1 hour
4. 4Offer· 1 week