Tech Stack

Description

You will monitor and analyze systems, respond to incidents, and escalate issues as part of Carvana's Network Operations Center team. This on-site role involves ensuring system health and reliability.

Requirements

• 3-4 years supporting enterprise environments with at least 1 year in Senior Service Desk role
• Basic skills with monitoring tools like PagerDuty, PRTG, DataDog
• Basic networking principles and protocols knowledge
• Basic skills with Windows Server, Desktop support, and Active Directory
• Experience with ticketing systems (ServiceNow or Jira preferred)

Responsibilities

• Monitor and analyze existing systems and services
• Resolve alerts within defined SLAs using runbooks
• Respond to incidents and maintain service health
• Measure availability, latency, and overall system health
• Participate in critical bridge calls as Major Incident Commander