Client Success Manager at page_title

3h ago

Client Success Manager

Chicago, IL

full-timemid HybridHospitality / Restaurant Technology

Tech Stack

Description

You will manage a portfolio of restaurant accounts, focusing on retention, client satisfaction, and upselling additional services. You'll proactively address client issues, communicate product value, and collaborate with internal teams to enhance customer experience.

Requirements

At least 3 years of related experience supporting a sales organization
Customer/client service experience required
Experience responding to high volume of calls and emails
Proficiency with CRM (e.g., Salesforce) and MS Office (Excel, Word, PowerPoint)

Responsibilities

Oversee customer journey for assigned portfolio from onboarding to ongoing support
Proactively identify and address customer issues to minimize churn
Respond to customer support requests and guide clients on product features
Identify opportunities to upsell products (e.g., Cash) within portfolio
Monitor account health metrics and provide insights to leadership

page_title

About Rewards Network ® For 41 years, Rewards Network has been helping restaurants grow revenue, increase traffic, and boost customer engagement through innovative financial, marketing services, and premier dining rewards programs. By offering unique card-linked offers, we introduce diners to fantastic restaurant experiences, leveraging advanced technology and data analytics to deliver value to restaurants, diners, and our strategic partners' loyalty programs. Our culture At Rewards Network, you'll be part of a driven and diverse team that excels in collaboration, issue resolution, and taking ownership of both personal growth and the company's success. We take pride in partnering with the world's most powerful loyalty programs to drive full-price paying customers to local restaurants through marketing services and flexible funding options. Our engaging and rewarding environment is designed to help you gain your full potential.

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