🛠 Tech Stack

💼 About This Role

You'll work closely with CX Operations to drive efficiency through ad hoc analyses and performance indicators. You'll build dashboards and conduct governance forums across business units. You'll identify improvement opportunities and support strategic decision-making with data.

🎯 What You'll Do

• Support CX Operations with ad hoc analyses and efficiency insights.
• Track and report customer experience performance indicators.
• Build and maintain dashboards for performance visualization.
• Conduct governance meetings between business and post-sales areas.

📋 Requirements

• SQL proficiency for data extraction.
• Google Suite and Excel skills.
• Experience with BI tools (Metabase, Power BI, Tableau).
• Analytical mindset and curiosity.

✨ Nice to Have

• Experience with CRM (Hubspot).
• Experience with Databricks or PostgreSQL.
• Startup/scale-up background.

🎁 Benefits & Perks

• 💳 Flexible Benefits Card (meal, food, mobility, health, education, culture, wellness).
• 🏥 Health Insurance and Life Insurance.
• 👶 Extended Parental Leave + Childcare Allowance.
• 🎂 Birthday Day Off.
• 🐾 Pet Discount with Guapeco.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min