💼 About This Role

You'll provide advanced technical support for AI-driven property management software, troubleshooting complex issues and mentoring junior team members. Your work ensures clients get the most from our platform, driving satisfaction and retention.

🎯 What You'll Do

• Provide technical support via phone, ticketing, and chat for escalated issues.
• Maintain incident ownership from report through resolution with clear communication.
• Educate customers on software features, best practices, and product updates.
• Mentor junior support engineers and contribute to knowledge base documentation.

📋 Requirements

• 2-4 years of technical support experience, preferably B2B enterprise.
• Associate's degree or equivalent work experience.
• Strong analytical and problem-solving skills in a multi-platform environment.
• Excellent communication skills for customer and internal interactions.

✨ Nice to Have

• Experience with property management software or related industry.
• Familiarity with knowledge base systems and documentation best practices.

🎁 Benefits & Perks

• 🏖️ Remote work from anywhere in the US
• 💰 Competitive hourly pay with annualized range $36k-$57k
• 📚 Professional development opportunities
• 👥 Mentorship of junior team members
• ⚙️ Cutting-edge AI tools and training

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min

🚩 Heads Up

• Mentions 'fast-paced and high-stress environment' may indicate high pressure.
• Vague 'other duties as assigned' could expand scope beyond support.