🛠 Tech Stack

💼 About This Role

You'll provide onsite and remote technical support to employees, managing expectations during diagnosis and resolution. You'll be the primary point of contact for troubleshooting hardware and software issues and ensuring a positive employee experience. This role offers hybrid work in a collaborative environment focused on patient impact.

🎯 What You'll Do

• Monitor and manage incident ticket queue
• Procure and provision IT hardware and software
• Implement file and folder permissions changes
• Support end-user web filtering and email security

📋 Requirements

• Associate's degree or equivalent certifications
• 2 years of technical support experience
• Knowledge of Windows OS, OSX, iOS, Active Directory, Azure AD, Exchange, Office 365, Microsoft Defender
• Familiarity with ITIL vocabulary

🎁 Benefits & Perks

• 🏖️ Flexible work
• 💻 On-demand training
• 👪 Enhanced parental leave
• 🏳️‍🌈 Employee Network Groups

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 45 min
3. 3Hiring Manager Interview· 30 min