💼 About This Role

You'll serve as an internal advocate for player support, addressing escalated inquiries and improving the game experience for players at Behaviour Interactive, a leading independent game studio behind Dead by Daylight. Your work will directly impact player satisfaction and help shape support processes. You'll collaborate with multiple departments in a hybrid environment based in Montreal.

🎯 What You'll Do

• Serve as a point of escalation for player inquiries.
• Research, respond, and resolve escalated player support issues.
• Update and maintain player support FAQs and Help Center.
• Collaborate with other departments to improve game experience.

📋 Requirements

• 1-2 years of customer service experience.
• Exceptional communication skills in English.
• Patience and empathy to understand player needs.
• Strong organizational and multitasking abilities.

✨ Nice to Have

• Experience in the gaming industry.
• Knowledge of multiple languages.
• Experience with support ticketing systems.

🎁 Benefits & Perks

• 🎮 Work on iconic game IPs like Dead by Daylight.
• 🏢 Hybrid work model in Montreal.
• 🌍 Join a diverse and inclusive team of over 1200 employees.
• 📈 Career growth opportunities in a dynamic studio.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Team Fit Interview· 45 min