Description

You will be the voice of our customers, providing exceptional support by resolving questions and troubleshooting issues across multiple channels. Your contributions will strengthen client relationships, promote software adoption, and shape the future of our platform through valuable feedback.

Requirements

• 1+ years hospitality experience (front desk, night auditor, etc.)
• Native or fluent in English and Spanish; Portuguese a plus
• Excellent problem-solving skills and emotional intelligence
• Great learning agility
• Reliable internet/wifi connection

Responsibilities

• Assist and support hotel customers daily in software use
• Resolve customer inquiries via phone, email, and chat
• Troubleshoot and make outbound calls for escalated issues
• Gather customer feedback and requirements for future releases
• Create training materials and update support resources