💼 About This Role

You'll lead a team of Operations Associates at Stripe, focusing on enterprise user support. You'll drive operational excellence and an AI-first culture to scale support processes for a global user base. This role offers the chance to shape the future of support at a leading fintech company.

🎯 What You'll Do

• Recruit, manage, and develop a team of Operations Associates
• Drive operational performance through process improvement and coaching
• Plan for unplanned capacity management and volume trends
• Set goals and provide regular feedback on team performance

📋 Requirements

• 5+ years leading operations support teams
• Experience working cross-functionally with multiple teams
• Experience delivering weekly and monthly business metrics
• Excellent written and verbal communication skills

✨ Nice to Have

• Proven experience building and scaling teams
• AI fluency and an AI-first mindset
• Strong data-driven decision making skills

🎁 Benefits & Perks

• 🌍 Global impact at a leading fintech company
• 🧑‍💻 Collaborative culture with innovation and excellence
• 📈 Growth opportunities in a talent hub environment
• 🏢 Mexico City office with a vibrant, mission-driven team

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Technical Interview· 60 min