🛠 Tech Stack

💼 About This Role

You'll provide B2C customer support and manage multi-channel interactions for a leading web data gathering solutions company. Your work will directly impact user satisfaction and community health across platforms like Trustpilot, Discord, and social media. You'll also help improve self-service resources and user feedback processes.

🎯 What You'll Do

• Provide customer support for the B2C application via tickets.
• Manage customer interactions on social media and product channels.
• Monitor and moderate Trustpilot comments to maintain reputation.
• Collaborate with Discord moderators to foster community engagement.

📋 Requirements

• Fluency in Lithuanian and English.
• Experience in customer support roles for B2C digital products.
• Familiarity with social media platforms like Facebook, Twitter, Instagram.
• Ability to manage communities using Discord.

✨ Nice to Have

• Creativity for product and process improvements.
• Experience with digital community engagement (e.g., Discord).
• Skills in updating FAQs or help content.

🎁 Benefits & Perks

• 📚 Internal and external learning resources
• 🌍 Knowledge sharing events
• 🧠 Mental and physical well-being resources
• 🎉 Recognition and celebration programs