🛠 Tech Stack

💼 About This Role

You'll provide onsite IT support for end-users at our Prague office. You'll resolve technical issues and ensure smooth daily operations. This role is part of a global team protecting over 550,000 customers.

🎯 What You'll Do

• Solve and handle incoming tickets in the Service desk
• Monitor SLA compliance within the department
• Provide IT support for hardware and software including remote assistance
• Perform user account administration in various systems

📋 Requirements

• At least 3-5 years of IT Service Desk experience
• Fluent English and Czech (B2 or higher)
• Experience with Active Directory (creating user accounts, password resets, etc.)
• Experience using a ticketing system such as ServiceNow or similar

✨ Nice to Have

• Enterprise environment experience
• Knowledge of MacOS
• Data center operations experience

🎁 Benefits & Perks

• 🏖️ 25 vacation days plus 4 sick days and 4 VeeaMe Days
• 🏥 Premium private medical insurance for employees and dependents
• 🍽️ Daily meal vouchers (180 CZK per working day)
• 🏋️ Multisport Card for gym and wellness
• 📚 Learning opportunities through LinkedIn Learning, O'Reilly, and mentoring

🚩 Heads Up

• Job posting includes #LI-Remote but role is onsite 5 days a week
• Requires both English and Czech fluency but Czech is not explicitly stated as essential for the role