Tech Stack

Description

As a Customer Support Specialist, Payments, you will provide exceptional support to 8am customers via phone, email, and ticketing, troubleshooting product issues and educating users on how to use the platform effectively. You'll collaborate with a team to ensure consistent, reliable service and stay current on new product releases.

Requirements

• Bachelor's degree
• 2+ years customer support experience
• Excellent interpersonal and communication skills
• Proficiency in Windows, PowerPoint, Word, Excel
• Experience leveraging AI tools to improve workflows

Responsibilities

• Answer inbound support calls and provide product troubleshooting
• Respond to customer inquiries via email, phone, and ticketing system
• Document issues and steps to reproduce
• Investigate and resolve customer-reported issues
• Educate customers on using 8am products