🛠 Tech Stack

💼 About This Role

You'll lead the global renewals organization to drive customer retention and recurring revenue growth while delivering a seamless renewal experience. Your impact directly influences predictable revenue and long-term growth at the nexus of customer experience and operational execution. This role offers the opportunity to scale renewal processes and improve renewal predictability in a highly visible position.

🎯 What You'll Do

• Define and execute global renewals strategy to enhance retention and revenue
• Build scalable renewal processes that increase efficiency and predictability
• Lead a high-performing global renewals team, providing mentoring and development
• Own full renewal motion for annual and multi-year contracts
• Deliver accurate renewal forecasts and detailed reporting

📋 Requirements

• 7-9 years in SaaS renewals, customer success, or revenue operations
• Proven ability to lead high-volume renewal operations in a subscription-based business
• Experience managing globally distributed teams, especially offshore
• Proficiency in managing and forecasting large renewal portfolios accurately

✨ Nice to Have

• Experience with automation and CRM tools
• Process design and operational excellence skills
• Cross-functional communication and stakeholder engagement

🎁 Benefits & Perks

• 🌐 Remote work options
• 📈 Professional development and career growth
• 💰 Performance-based bonus structure
• 🏥 Health insurance and wellness programs
• 🤝 Inclusive workplace culture

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Round with VP· 1 hour