🛠 Tech Stack

💼 About This Role

You'll be the first line of support for our global trading platform, managing IT requests end-to-end with minimal supervision. You'll independently resolve endpoint, OS, application, and access issues while administering Okta and Google Workspace. This role offers the chance to work in a large-scale organization with a focus on operational impact.

🎯 What You'll Do

• Manage user IT requests end-to-end prioritizing by urgency and impact
• Diagnose and resolve endpoint, OS, application, and access issues
• Manage device lifecycle including staging, configuration, and MDM
• Administer access across applications using Okta and Google Workspace

📋 Requirements

• 3+ years of Service Desk experience in a large-scale organization
• Proven ability to diagnose hardware, software, OS, and network issues
• Hands-on experience with Google Workspace, an MDM platform, and Okta
• Solid understanding of access management principles

✨ Nice to Have

• Knowledge of ITIL principles
• Experience with Confluence for knowledge management
• Deeper networking knowledge (LAN/WAN, routing, firewall)

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min