💼 About This Role

You'll serve as a trusted advisor to strategic enterprise customers, ensuring they maximize value from our platform throughout their lifecycle. Your core impact will be managing post-sales activity, driving adoption, retention, and satisfaction. You'll collaborate closely with C-suite stakeholders and internal teams to align success metrics.

🎯 What You'll Do

• Manage post-sales activity for enterprise customers.
• Develop trusted advisor relationships with customer C-suite.
• Conduct regular check-in calls and Quarterly Strategic Business Reviews.
• Handle escalations and resolve issues across teams.

📋 Requirements

• 5+ years of Enterprise Customer Success Management experience.
• Experience working within the Travel industry.
• Fluent in German and English.
• Excellent project management and organizational skills.

✨ Nice to Have

• Bachelor's degree or equivalent experience.

🎁 Benefits & Perks

• 🌍 Remote-friendly culture
• 🏖️ Flexible PTO
• 📈 Stock options
• 🏥 Health insurance
• 💻 Home office stipend

🚩 Heads Up

• Requires travel industry experience, which may be niche.
• Mentions both onboarding and ongoing management, potentially broad scope.