💼 About This Role

You'll lead onboarding and implementation for enterprise clients and drive retention and growth across a portfolio of high-impact accounts. As Kodex's third CSM, you'll shape the customer journey and build scalable processes. This role offers high ownership in a fast-growing, well-funded startup.

🎯 What You'll Do

• Drive post-sales strategy from adoption to renewal
• Manage implementation timelines and account plans
• Triage and resolve customer-reported issues
• Advocate for customer needs within the engineering roadmap

📋 Requirements

• 5+ years customer-facing experience including 2+ years in SaaS Customer Success
• Experience managing enterprise-level customers
• Proven track record of delivering customer and business outcomes
• Excellent communication and executive presence

✨ Nice to Have

• Experience building internal processes or customer playbooks
• Contributing to CS tooling

🎁 Benefits & Perks

• 🏖️ Unlimited PTO + 14 company holidays
• 👶 12 weeks fully paid parental leave
• 🏥 Comprehensive medical, dental, and vision plans
• 📈 Meaningful equity
• 🌍 Annual offsites in exciting locations

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Strategy Interview· 60 min