💼 About This Role

You'll own the full commercial relationship and customer success across 5 to 15 strategic accounts, building executive partnerships and driving long-term growth. You'll go deep with transformational enterprise accounts, advise on product integration and AI strategy, and own net revenue retention and cross-sell. This role combines technical product expertise with commercial ownership.

🎯 What You'll Do

• Own net revenue retention across a book of 5-15 strategic accounts
• Drive cross-sell of ElevenLabs' expanding product suite
• Lead renewals end-to-end with C-suite stakeholders
• Advise on agent design, voice customization, and integrations

📋 Requirements

• 7+ years of Customer Success or Strategic Account Management in B2B SaaS or AI/ML
• 3-5 years in a senior/strategic role with track record of personally driven NRR and expansion
• Experience managing complex enterprise accounts with multi-stakeholder deal cycles
• Strong technical aptitude with AI concepts, API integrations, and SDKs

✨ Nice to Have

• Experience in voice AI
• Experience in developer tools or AI/ML products

🎁 Benefits & Perks

• 🧠 Innovative culture: Be part of defining AI trajectory
• 📈 Growth paths: Dynamic team with opportunities beyond immediate role
• 📚 Learning & development: Annual discretionary stipend for professional development
• ✈️ Social travel: Annual discretionary stipend to meet colleagues
• 🌍 Annual company offsite: Team gathering in global locations

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Role-specific Assessment· 60 min
4. 4Executive Interview· 45 min
5. 5Offer· N/A

🚩 Heads Up

• Requires 7+ years but also 3-5 years in strategic role - may be redundant or high expectations