🛠 Tech Stack

💼 About This Role

You'll provide customer support via phone, chat, and email for a leading edtech company. Your work directly ensures students get the help they need to succeed. You'll collaborate with a multilingual team across several European markets.

🎯 What You'll Do

• Support customers via phone, live chat, and email in German
• Coordinate tutoring sessions, teacher searches, and bookings
• Liaise between customer care and tutor network
• Resolve urgent requests across multiple regions

📋 Requirements

• 2–5 years of customer service experience
• C1/C2 German proficiency
• Experience with CRM systems and translation tools

✨ Nice to Have

• Additional language skills (English, Italian, Spanish, French, Polish, Greek) at B2+
• Experience in inbound call centers

🎁 Benefits & Perks

• 📚 30 free learning units to experience GoStudent
• 💻 IT equipment provided
• 📈 Spark! Growth Development Program with mentoring
• 🎓 Access to LinkedIn Learning courses

📨 Hiring Process

Estimated timeline: 1-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Job Offer· 15 min