🛠 Tech Stack

💼 About This Role

You'll scale and lead a team of 15-18 coordinators to drive operational excellence for a high-growth product in the real estate ecosystem. Your impact will shape exceptional consumer experiences and accelerate revenue. This role offers exposure to AI-enabled tools and process optimization.

🎯 What You'll Do

• Manage and develop a team of 15-18 coordinators
• Update daily dial plans and monitor performance
• Conduct 1-on-1 coaching and call breakdowns
• Drive team adherence to quality and script standards

📋 Requirements

• 5+ years in customer success or equivalent
• 2+ years of people management in a call center
• Proven remote team management experience
• Ability to track and hold teams accountable to KPIs

✨ Nice to Have

• Bachelor's degree preferred
• Experience with CRM systems

🎁 Benefits & Perks

• 🏖️ Flexible Time Off
• 💰 401(k) with 3.5% match
• 📚 Tuition Reimbursement
• 👪 Family forming benefits
• 🍿 Free snacks and refreshments

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min