🛠 Tech Stack

💼 About This Role

You'll craft and deliver a warm, customized support experience for Storable's customers. You'll analyze and resolve complex technical issues while contributing to the knowledge base. This role is fully remote within select US states.

🎯 What You'll Do

• Communicate with clients on phone and email to resolve incidents
• Classify incidents by severity and utilize knowledge base
• Troubleshoot technical issues and escalate when needed
• Attend training and contribute to knowledge base

📋 Requirements

• 2+ years of product support experience
• Bachelor's degree in Business Applications, Computer Science, or related field
• Excellent interpersonal communication skills
• Experience utilizing CRM systems

✨ Nice to Have

• Advanced website knowledge, DNS + AWS backend
• Intermediate desktop OS knowledge, file paths
• Understanding of payment processing and EMV devices

🎁 Benefits & Perks

• 🏖️ Remote work flexibility
• 💰 Competitive salary (estimated $40k-$55k)
• 📚 Training and certifications
• 🏥 Health benefits (implied)
• 🏡 Home office setup (implied)

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 45 min
3. 3Hiring Manager Interview· 45 min