🛠 Tech Stack

💼 About This Role

You'll design and deliver training programs for customer service agents in a fast-paced digital telecom environment. Your work will directly shape customer experience quality and drive service consistency across BPO teams.

🎯 What You'll Do

• Design and deliver onboarding, refresher, and upskilling training programs.
• Develop and maintain training materials, SOPs, and knowledge resources.
• Define and implement quality assurance frameworks across channels.
• Analyze performance data to identify skill gaps and coach agents.

📋 Requirements

• 2+ years of experience in customer service training or L&D.
• Experience coaching team leads or QA specialists.
• Strong understanding of KPIs like CSAT and FCR.
• Fluency in English and Arabic (written and spoken).

✨ Nice to Have

• Experience in digital businesses, telecom, or startups.
• Experience with Zendesk or similar CRM tools.
• Experience designing scalable training programs.

🎁 Benefits & Perks

• 🏖️ Fully remote work with global collaboration
• 📈 High-impact role influencing customer experience
• 🌍 Global innovation-driven organization
• 📚 Continuous learning opportunities
• 🤝 Inclusive and diverse workplace culture

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 45 min
3. 3Offer· 15 min