🛠 Tech Stack

💼 About This Role

You'll manage the full lifecycle of employee IT support for a global company, acting as a senior point of contact for incidents and service requests. You'll diagnose complex system-wide problems and architect solutions to prevent future issues, while mentoring junior team members and developing support best practices. This role stands out as a proactive force for security and stability at the forefront of AI software development.

🎯 What You'll Do

• Manage full lifecycle of employee IT support globally.
• Resolve IT incidents and service requests.
• Create and maintain comprehensive documentation.
• Oversee physical security systems.

📋 Requirements

• 10+ years of technical support or engineering experience.
• Proven ability to manage complex, high-profile issues.
• Experience in a leadership or mentorship capacity.
• Demonstrated experience in root cause analysis.

✨ Nice to Have

• Experience with AI tools for Helpdesk and Customer workflows.
• Familiarity with cloud platforms (AWS, Azure, GCP).
• Data analysis skills using Datadog or Splunk.

🎁 Benefits & Perks

• 🏖️ 23 days PTO per calendar year.
• 💰 401(k) with 4% match fully vested day one.
• 📈 Discretionary Company Growth Bonus paid annually.
• 🚗 Fully paid parking in downtown Austin.
• 🌍 Global workforce with employees in 20+ countries.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Leadership Interview· 45 min