💼 About This Role

You'll act as the primary point of coordination during the first stages of the customer journey, ensuring that onboarding is smooth and users are set up for long-term success. This role combines project management, customer success, and technical product training in a fast-paced SaaS environment.

🎯 What You'll Do

• Own the end-to-end onboarding process for new customers
• Guide customers through setup, configuration, and adoption of platform features
• Deliver training sessions and support for product understanding
• Collaborate with internal teams to resolve issues and improve outcomes

📋 Requirements

• 1–2 years of experience in customer-facing roles
• Experience in SaaS environments or project coordination
• Strong organizational and project management skills
• Excellent communication skills with a customer-first mindset

✨ Nice to Have

• Experience in software implementation or onboarding
• Previous customer success role experience

🎁 Benefits & Perks

• 🌐 Remote-first work environment
• 💵 Competitive hourly compensation ($26.15-$27.89/hr)
• 🏥 Healthcare benefits
• 🧘 Wellness resources including fitness and mental health support
• 🖥️ Discounts and perks for home office setup and productivity tools

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Offer