💼 About This Role

You'll define the customer's experience at a veterinary emergency hospital, ensuring personalized and compassionate service before, during, and after visits. You'll oversee all customer communications and resolve concerns with empathy, creating memorable experiences for pet owners. This role offers growth opportunities in a supportive, award-winning culture.

🎯 What You'll Do

• Greet customers with warmth and urgency in person, phone, or online
• Oversee all customer communications and route urgent medical calls
• Deliver personalized experiences and creatively say yes to needs
• Resolve concerns quickly and anticipate issues before escalation

📋 Requirements

• 2+ years of experience in a customer service role
• Advanced knowledge in computer programs and practice management software
• Highly organized with strong attention to detail
• Ability to work nights, weekends, and holidays on a rotating basis

✨ Nice to Have

• Experience in a veterinary or healthcare setting
• Familiarity with financial options and end-of-life conversations
• Multitasking ability in high-stakes environments

🎁 Benefits & Perks

• 💰 Competitive compensation with 401K match
• 🏥 Comprehensive health benefits including QPR training and free therapy
• 📚 Learning and growth with clinical programs and CE stipend up to $2,500/year
• 👶 Paid parental leave up to 12 weeks at 100% salary
• 🩺 Student loan repayment for clinical roles